\r\n<li><a href=\"/content/nemours/us/en/locations/wilmington-ai-dupont-childrens-hospital.html\">Delaware Hospital</a></li>\r\n<li><a href=\"/content/nemours/us/en/locations/orlando-nemours-childrens-hospital.html\">Orlando Hospital</a></li>\r\n<li><a href=\"/content/nemours/us/en/locations/primary-care.html\">Primary Care Locations</a></li>\r\n</ul>\r\n"}} id=text-aa6859071a class=cmp-text>
Contact Us
Make an Appointment
Make an Appointment
Make an Appointment
Our Locations
We offer a range of care in Delaware, Florida, New Jersey and Pennsylvania. Call us at one of our four main locations, or use the buttons above to find the location or doctor closest to you.
Billing, Insurance & Financial Assistance
Billing and Insurance Questions</h3>\r\n<p><strong>Customer Service:Ìý</strong><a href=\"tel:8663903610\" target=\"_blank\">(866) 390-3610</a></p>\r\n<p><strong>±á´Ç³Ü°ù²õ:Ìý</strong>Monday–Friday, 8 a.m. to 4 p.m. EST</p>\r\n<p><a href=\"/content/nemours/us/en/patientfamily/insurance.html\">Learn More About Insurance We Accept</a></p>\r\n<h3>Financial Assistance</h3>\r\n<p>We know it can be hard to handle your child’s health care finances. At ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· Children's, our financial associates are highly trained and committed to providing as much assistance as possible.Ìý</p>\r\n<p><strong>Call:</strong>Ìý<a href=\"tel:8445512065\" target=\"_blank\">(844) 551-2065</a></p>\r\n<ul>\r\n<li>Press 3 for the Delaware Valley</li>\r\n<li>Press 4 for Jacksonville</li>\r\n<li>Press 5 for Orlando</li>\r\n<li>Press 6 for PensacolaÌý</li>\r\n</ul>\r\n<p><a href=\"/content/nemours/us/en/patientfamily/financialassistance.html\">Learn More About Financial Assistance</a></p>\r\n"}} id=text-d0823aa543 class=cmp-text>
Billing and Insurance Questions
Customer Service:Ìý(866) 390-3610
±á´Ç³Ü°ù²õ:ÌýMonday–Friday, 8 a.m. to 4 p.m. EST
Learn More About Insurance We Accept
Financial Assistance
We know it can be hard to handle your child’s health care finances. At ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· Children's, our financial associates are highly trained and committed to providing as much assistance as possible.Ìý
Call:Ìý(844) 551-2065
- Press 3 for the Delaware Valley
- Press 4 for Jacksonville
- Press 5 for Orlando
- Press 6 for PensacolaÌý
Requesting Medical Records
To obtain medical records for services provided by ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· or to receive copies of an X-ray, please print and complete the Authorization to Release Form. You can return the form by:</p>\r\n<p><strong>Fax: </strong>(302) 651-4480<br>\r\n<strong>Email:</strong> <a href=\"mailto:patientrecords@nemours.org\" target=\"_blank\">patientrecords@nemours.org</a></p>\r\n<ul>\r\n<li>The processing time for copies of records is 8-10 business days.</li>\r\n<li>For personal copies of records, a flat rate of $6.50 will be assessed (CD, email, fax or mail).</li>\r\n<li>Please call <a href=\"tel:866-956-7299\" target=\"_blank\">(866) 956-7299</a>, press option #1, to check the status of your request.</li>\r\n</ul>\r\n<p><strong>Authorization to Release Form</strong> <a href=\"/content/dam/nemours/nemours-org/en/documents/authorization-to-release-obtain-patient-information-english.pdf\" target=\"_blank\">English</a> | <a href=\"/content/dam/nemours/nemours-org/en/documents/authorization-to-release-obtain-patient-information-spanish.pdf\" target=\"_blank\">Spanish</a> | <a href=\"/content/dam/nemours/nemours-org/en/documents/authorization-to-release-obtain-patient-information-haitian-creole.pdf\" target=\"_blank\">Haitian Creole</a></p>\r\n<p><a href=\"/content/nemours/us/en/patientfamily/nemours-mychart/medrecordrequest.html\">Learn More About Records Requests and Release</a></p>\r\n"}} id=text-8f3cb72da4 class=cmp-text>
To obtain medical records for services provided by ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· or to receive copies of an X-ray, please print and complete the Authorization to Release Form. You can return the form by:
Fax: (302) 651-4480
Email: patientrecords@nemours.org
- The processing time for copies of records is 8-10 business days.
- For personal copies of records, a flat rate of $6.50 will be assessed (CD, email, fax or mail).
- Please call (866) 956-7299, press option #1, to check the status of your request.
Authorization to Release Form English | Spanish | Haitian Creole
¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· Headquarters
10140 Centurion Parkway North<br />\r\nJacksonville, FL 32256</p>\r\n<p><strong>Call:</strong>Ìý<a href=\"tel:9046974100\" target=\"_blank\">(904) 697-4100</a></p>\r\n<p><a href=\"https://goo.gl/maps/LBdZEpfTch66gtLF9\" target=\"_blank\">Get Map & Directions</a></p>\r\n"}} id=text-8ba2014ed3 class=cmp-text>
10140 Centurion Parkway North
Jacksonville, FL 32256
Call:Ìý(904) 697-4100
Patient & Visitor Feedback
¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· welcomes feedback — complaints and compliments — from our patients, families and visitors. Your comments help us deliver exceptional care. Our patient relations team is here during normal business hours to respond to your feedback.</p>\r\n"}} id=text-1cd5b7b7dc class=cmp-text>
¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· welcomes feedback — complaints and complimentsÌý— from our patients, families and visitors. Your comments help us deliver exceptional care. Our patient relations team is here during normal business hours to respond to your feedback.
Compliance
The purpose of the ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· Compliance Office is to protect the mission of ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ·, our patients and families, and ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· associates from wrongdoing and harm. In addition, we are here to answer any questions you may have about a law, regulation or ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· policy.</p>\r\n<h3>General Information</h3>\r\n<p><b>Report a Concern</b></p>\r\n<p>If you have observed conduct that appears to violate a ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· policy or a legal or ethical standard, report the concern to the Compliance Helpline. It is managed by a third-party to protect confidentiality, and is available 24/7. You can choose to identify yourself or remain anonymous.</p>\r\n<p><b>Compliance Helpline: </b><a href=\"tel:8666364685\" target=\"_blank\" rel=\"noopener noreferrer\">(866) 636-4685</a></p>\r\n<p><a href=\"https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=78041\" target=\"_blank\" rel=\"noopener noreferrer\">Report a Concern Online</a></p>\r\n"}} id=text-416200c0a4 class=cmp-text>
The purpose of the ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ·ÌýCompliance Office is to protect the mission of ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ·, our patients and families, and ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· associates from wrongdoing and harm. In addition, we are here to answer any questions you may have about a law, regulation or ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· policy.
General Information
Report a Concern
If you have observed conduct that appears to violate a ¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾Ã¾«Æ· policy or a legal or ethical standard, report the concern to the Compliance Helpline. It is managed by a third-party to protect confidentiality, and is available 24/7. You can choose to identify yourself or remain anonymous.
Compliance Helpline:Ìý(866) 636-4685